SHIPPING & PACKAGING

We ship all items via USPS First-Class Mail, and we cannot guarantee the arrival date. If you need the items to arrive on a specific date, please place an order ahead of time.

Once an order is shipped it is out of our control.

If you have any concerns regarding shipping please contact USPS directly.

Damaged in Shipping

 

If your order arrives damaged due to issues incurred during shipping, please contact us within 24 hours of the receipt of your item and include a picture of the item as you opened it in its original packaging. If these steps are not followed, a refund of any kind cannot be given.

 

Lost package

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All shipments have a tracking number so the package can be tracked at any point in the delivery process. At times, a shipment can be delayed due to holidays, bad weather and other factors. If your shipment cannot be located after a thorough investigation, a full refund will be issued. A package is considered lost if it is not delivered within 60 working days.

We do not take responsibility for a package where the tracking number shows it as being delivered. 

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Tracking says delivered but has not received anything?

 

Once a product has been shipped with a tracking number, it is out of our control. Use the tracking number to see where the product is currently. Please contact the USPS with any issues. Note that "Porch Piracy" is a serious problem. Package theft is not covered by Shipping Insurance, and we will not replace the product if it has been stolen. Please keep track of the delivery day using the tracking number.

In addition, please ascertain that you have entered the correct mailing address. If a product was delivered to a different address because an incorrect mailing address was entered, you will be responsible for the re-shipping cost, as well as a new product cost if the product was not returned from the incorrect address.

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Packaging

 

 

All items(resin Jewelry and table deco) will be carefully and safely packaged. They will be placed in a premium quality cloth bag in a branded box perfect for gift giving.

When ordering multiple items, they will be packaged together to save on shipping and waste, as default. If you need an individual package per item, please contact us for an individual packaging request.

 

 

Questions about your order?

Please contact me if you have any problems with your order.